This Cancellation Policy outlines the terms and conditions regarding cancellations, modifications, and refunds for bookings made through Staytica. We understand that plans can change, and we strive to provide flexible options while balancing the needs of our hotel partners.
Please note that the specific cancellation terms for your booking may vary depending on the property, rate type, and seasonal factors. The applicable cancellation policy for your specific booking will be clearly displayed during the booking process and in your booking confirmation.
We offer several cancellation policy categories. The specific policy that applies to your booking will be clearly indicated before you complete your reservation:
Free cancellation up to 24 hours before the scheduled check-in date and time. If you cancel within 24 hours of check-in, you will be charged for the first night's stay.
Free cancellation up to 3 days before the scheduled check-in date. If you cancel within 3 days of check-in, you will be charged for the first night's stay.
Free cancellation up to 7 days before the scheduled check-in date. If you cancel within 7 days of check-in, you will be charged 50% of the total booking cost.
No refund will be provided for cancellations or modifications. The full amount is charged at the time of booking.
During peak travel seasons, holidays, and special events, properties may apply more restrictive cancellation policies. These will be clearly indicated during the booking process and in your booking confirmation.
Examples of periods when stricter cancellation policies may apply include:
You can cancel or modify your booking through any of the following methods:
You can contact our customer service team for assistance with cancellations or modifications:
For urgent matters or last-minute changes, you may contact the property directly using the contact information provided in your booking confirmation.
When a refund is due according to the applicable cancellation policy, the following applies:
If you fail to check in on your scheduled arrival date without prior notification (a "no-show"), the following applies:
If you will be arriving later than the stated check-in time, please contact the property directly to inform them of your expected arrival time.
If you check out earlier than your scheduled departure date, refunds for the unused portion of your stay are at the discretion of the property. Many properties do not offer refunds for early departures.
If you anticipate the need to adjust your departure date, we recommend modifying your booking in advance whenever possible.
In case of force majeure events or extenuating circumstances that prevent you from traveling or the property from providing accommodation, we will work with you and the property to find a reasonable solution, which may include:
Examples of extenuating circumstances may include:
Documentation may be required to substantiate claims of extenuating circumstances.
Group bookings (typically defined as 5 or more rooms) are subject to separate cancellation policies, which are established at the time of booking. Please refer to your group booking contract for specific terms.
We reserve the right to modify this Cancellation Policy at any time. Any changes will not affect bookings made prior to the change.
The version of the Cancellation Policy in effect at the time of your booking will apply to your reservation.
We strongly recommend purchasing travel insurance to protect against unexpected events that may require you to cancel your trip. Travel insurance can provide coverage for:
We offer travel insurance options during the booking process, or you may purchase insurance from a provider of your choice.
If you have any questions or concerns regarding our Cancellation Policy, please contact our customer service team:
Email: [email protected]
Phone: +1 (555) 987-6543
Hours of Operation: 24/7
